Customer Care: 5/5
Overall GVA team was very professional. My garage door was Wayne Dalton Torque master (Internal Spring) and Ross suggested to change it to Torsion spring system. He was good at his job and finished within 1.30 hour.
I would recommend GVA and Ross to anyone having issues with Garage Door.
Torsion spring broke on our garage door. Customer service rep who initially took my call and Ross were very professional. Ross called me back and gave a window of time of when he would be available and then called about 10 min before he arrived within the window of time given to say that he was on his way. Garage door works great after the broken spring was replaced , the 2 vertical cables that fell off were put back into their places and the chain was greased. Ross completed the repair in a very efficient manner. Will definitely call GVA Garage Doors again
I am very happy with the service I got from Ross. I was fixing my garage door by myself, already replaced the motor with a new one until I figured out that the tension spring was the problem. I was hesitant to do it on my own due to lack of tools and experience so I did my research online and found GVA. I am looking for someone who can be trusted and will not rip me off. I thank god I found what I looked for. Kudos to GVA!
Ross, the owner, came to home same day as quote requested. Installed door personally along with installer on day he said he would. Seemed quite meticulous in terms of ensuring door was clean & in good working order following installation. Cleaned up area nicely. Ensured wall pad & remotes operating properly. Left some touch up paint for brackets. Chose GVA due to BBB rating & other online positive reviews. Owner coming back today to ensure everything is ok.
Motor for garage door was not working. Gave me a quote and came next day and replaced motor. He repaired the bottom of door which was warped without me requesting it. Good friendly service and I would recommended GVA.