Customer Care: 5/5
Overall GVA team was very professional. My garage door was Wayne Dalton Torque master (Internal Spring) and Ross suggested to change it to Torsion spring system. He was good at his job and finished within 1.30 hour.
I would recommend GVA and Ross to anyone having issues with Garage Door.
Torsion spring broke on our garage door. Customer service rep who initially took my call and Ross were very professional. Ross called me back and gave a window of time of when he would be available and then called about 10 min before he arrived within the window of time given to say that he was on his way. Garage door works great after the broken spring was replaced , the 2 vertical cables that fell off were put back into their places and the chain was greased. Ross completed the repair in a very efficient manner. Will definitely call GVA Garage Doors again
I am very happy with the service I got from Ross. I was fixing my garage door by myself, already replaced the motor with a new one until I figured out that the tension spring was the problem. I was hesitant to do it on my own due to lack of tools and experience so I did my research online and found GVA. I am looking for someone who can be trusted and will not rip me off. I thank god I found what I looked for. Kudos to GVA!
Ross, the owner, came to home same day as quote requested. Installed door personally along with installer on day he said he would. Seemed quite meticulous in terms of ensuring door was clean & in good working order following installation. Cleaned up area nicely. Ensured wall pad & remotes operating properly. Left some touch up paint for brackets. Chose GVA due to BBB rating & other online positive reviews. Owner coming back today to ensure everything is ok.
Motor for garage door was not working. Gave me a quote and came next day and replaced motor. He repaired the bottom of door which was warped without me requesting it. Good friendly service and I would recommended GVA.
I have a 2015 townhouse near ****************, the garage door opener stopped working. I searched on the internet for a service company to have it fixed. The GVA has the best ratings from over 50 reviews. I made the call, and scheduled a time for the technician to come. I am very happy that I searched on the internet for a good company, then made the call, and waited for the schedule. I am very happy with the service, the cost and the results. Before I searched on the internet, my realtor recommended someone to me. As I had a few bad experience with recommended persons by friends, I decided to do the research myself this time. In the future, if I need a service, I will search the internet, find the best rated company, figure out the reviews are real, then go for it. By the way, I used my cell phone to do the search.
The service was excellent. The technician got my door up and working within an hour. The price he quoted was fair. The next time I need my garage door fix. I Know who to call. I believe they also repair door frames and locksmith services too. The thing that surprised me the most was I contacted the available phone number by text at 11 pm on a weekday. Surprisingly , I received a text back in 15 min. I wasn't expecting anyone to respond back until 9 am the next morning. Great to see a company respond to late night emergency call. Even though my situation was not an emergency. Thanks GVA !
Ross is by far one of the most professional contractor’s I have dealt with.
He makes sure the job is done correctly without rushing!!
He takes pride in his work and I would personally recommend him for any garage door service/repairs or installations!!!
Class A service.Keep it up.
Thanks again Ryan
Amazing!!!! On a Sunday morning my garage door broke.... I happened to find GVA online. I called and Ross was professional and ready and willing to help me. He was at my place within an hour and my door is now working better than ever!! AND it was very affordable!!! So grateful. THANK YOU ROSS!! You saved my day!!!
Garage door was pushed in slightly after being hit. My neighbour and I (we share the door in the complex) repaired the door but we wanted it checked. GVA had not installed the door or the opener.
I called them because other companies had a higher minimum charge and I thought that the service person might say to leave things as they were unless we were fussy.
It turned out that a cable needed to be rethreaded. That did not take very long at all, and the resulting fee, mentioned in advance, was a little more than the minimum from other companies. Perhaps as the time was short, the service guy also straightened the door panel quite a bit. That was not expected, but it is appreciated.
In short, I am happy that GVA responded the same day and their work appears to be very good.