Customer Care: 5/5
Overall GVA team was very professional. My garage door was Wayne Dalton Torque master (Internal Spring) and Ross suggested to change it to Torsion spring system. He was good at his job and finished within 1.30 hour.
I would recommend GVA and Ross to anyone having issues with Garage Door.
Torsion spring broke on our garage door. Customer service rep who initially took my call and Ross were very professional. Ross called me back and gave a window of time of when he would be available and then called about 10 min before he arrived within the window of time given to say that he was on his way. Garage door works great after the broken spring was replaced , the 2 vertical cables that fell off were put back into their places and the chain was greased. Ross completed the repair in a very efficient manner. Will definitely call GVA Garage Doors again
I am very happy with the service I got from Ross. I was fixing my garage door by myself, already replaced the motor with a new one until I figured out that the tension spring was the problem. I was hesitant to do it on my own due to lack of tools and experience so I did my research online and found GVA. I am looking for someone who can be trusted and will not rip me off. I thank god I found what I looked for. Kudos to GVA!
Ross, the owner, came to home same day as quote requested. Installed door personally along with installer on day he said he would. Seemed quite meticulous in terms of ensuring door was clean & in good working order following installation. Cleaned up area nicely. Ensured wall pad & remotes operating properly. Left some touch up paint for brackets. Chose GVA due to BBB rating & other online positive reviews. Owner coming back today to ensure everything is ok.
Motor for garage door was not working. Gave me a quote and came next day and replaced motor. He repaired the bottom of door which was warped without me requesting it. Good friendly service and I would recommended GVA.
I have a 2015 townhouse near ****************, the garage door opener stopped working. I searched on the internet for a service company to have it fixed. The GVA has the best ratings from over 50 reviews. I made the call, and scheduled a time for the technician to come. I am very happy that I searched on the internet for a good company, then made the call, and waited for the schedule. I am very happy with the service, the cost and the results. Before I searched on the internet, my realtor recommended someone to me. As I had a few bad experience with recommended persons by friends, I decided to do the research myself this time. In the future, if I need a service, I will search the internet, find the best rated company, figure out the reviews are real, then go for it. By the way, I used my cell phone to do the search.
Having to wait days to have your garage door repaired is a thing of the past thanks to the quick, reliable service technicians at GVA Garage Doors. Serving the Greater Vancouver area, we offer all manner of garage door repairs, from springs to hinges, openers to general maintenance.
To ensure you’re not left out in the cold, we guarantee a 30-minute response time during regular business hours for all door emergencies, and also offer 24/7 emergency repair services 365 days a year. This means that no matter what your problems are or when they occur, you can rest assured that they will be taken care of in a prompt, professional manner by one of our highly trained and skilled technicians. We’re confident in the quality of our work and we want our customers to be as well, which is why we provide a written warranty for any and all garage door repairs both large and small.
At GVA Garage Doors, we only employ the best, most well trained individuals, and all of our staff has the knowledge and expertise to ensure the repairs are not only done efficiently and effectively, but also in the most affordable way possible. That being said, we obviously understand the importance of quality, which is why we only use the highest quality brands like Chamberlain – highest rated garage door openers in North America! Nonetheless, we can service and repair all of the major brands.
To ensure the quality of our garage door repairs, all of our technicians are trained to ensure everything on your door is secured and working perfectly by following our 21 point checklist. Customer satisfaction is of the utmost importance to us, which is why we do our best to ensure your garage door problems are taken care of and the repairs are done properly the first time.
Don’t trust your garage door repairs to just anyone, and instead choose GVA Garage Doors for all your repair needs. We’re a family run company with the knowledge and skills necessary to ensure your garage door is in perfect working order. Whether the repairs are major or minor, day or night, we’re standing by to help you in any way we can.